Contact Us
ffvtmm.com Contact Us
Dear ffvtmm.com users:
Whether you need product inquiries before shopping, need to check order progress during purchase, or have after-sales feedback, Yiwu Yizhan Trading Co., Ltd. (the operator of ffvtmm.com) has provided convenient communication channels for you. Below are detailed contact information and applicable scenarios. We will promptly and professionally resolve your issues to ensure a pleasant shopping experience.
I. Official Core Contact Information
1. Official Email (Recommended)
Email: service@ffvtmm.com
Applications: Product inquiries (e.g., product features, specifications, inventory), order inquiries (e.g., shipping progress, address changes), after-sales requests (e.g., returns, exchanges, warranty requests), feedback (e.g., suggestions for platform features and services), and other non-urgent needs.
Communication Advantages: You can attach proof such as order screenshots, product photos/videos, etc. to help us better understand your issue. We will also keep a record of your communication for follow-up. Response Time: Emails submitted between 9:00 AM and 6:00 PM on weekdays (Monday to Friday) will be responded to within one business day. Emails submitted during holidays or non-business hours will be prioritized after business hours resume, ensuring a response time of no more than two business days.
Email Writing Tips: To improve communication efficiency, we recommend specifying the type of inquiry and order number (if applicable) in the subject line, for example, "[Product Inquiry] + Rice Cooker Model Inquiry" or "[After-Sales Service Request] + Order Number FF20250801 + Return or Exchange." The body of the email should clearly state the issue and contact information (e.g., mobile phone number).
2. Emergency Contact Number
Phone Number: 19272577124 (Legal Representative: Mr. Li Lei, for emergencies only)
Applicable Scenarios: Urgent needs such as logistics anomalies (e.g., goods delayed for more than three business days, goods not received despite being signed for), damaged goods (immediate communication required if severely damaged goods are discovered upon signing for), and urgent order changes (e.g., immediate cancellation of an order if it has not been shipped). Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (Calls may not be answered during non-business hours. We recommend leaving a message via email. We will call you back as soon as possible during business hours).
Call Tips: Please have key information such as your order number and product model ready before calling to quickly verify your request and improve problem resolution efficiency.
II. Company Information Disclosure (Communication Reference)
If you need to inquire about our company qualifications or have formal correspondence, please refer to the following information:
Company Name: Yiwu Yizhan Trading Co., Ltd.
Company Address: Room 205, Unit 1, Building 51, Xiajitang Village, Chengxi Street, Yiwu City, Zhejiang Province (Self-declared)
Return Address: Room 205, Unit 1, Building 51, Xiajitang Village, Chengxi Street, Yiwu City, Zhejiang Province (Self-declared) (For returns and exchanges only; request and confirmation via email is required before return)
Operating Platform: ffvtmm.com, a Singapore-based independent website for electrical appliances (all orders are placed through this platform; order details, after-sales policies, and other information can be found on the official website).
III. Communication Notes
Information Accuracy: Please provide accurate information such as order number, mobile phone number, and delivery address when contacting us to avoid communication delays or mishandling issues due to incorrect information.
Record Retention: For issues involving product quality, logistics anomalies, etc., we recommend preserving product photos/videos, screenshots of the shipping tracking number, and receipt records to facilitate quick verification and resolution.
Holiday Communication: During Chinese statutory holidays (such as Spring Festival and National Day) and Singaporean public holidays (such as National Day and Eid al-Fitr), email response times may be extended to 2-3 business days, and phone service may be unavailable. We will announce holiday service arrangements in the "Notices" section of the ffvtmm.com homepage in advance. We recommend arranging your communication time accordingly.
Issue Feedback Follow-up: If you have submitted a request but have not received a response, please send another email reminder within 1-2 business days of submission (specifying the time and subject of the initial communication). We will prioritize verification and follow-up.
IV. Other Convenient Inquiry Channels
In addition to direct contact, you can also obtain information through the following channels to reduce communication costs:
Official Policy Inquiry: Log in to ffvtmm.com and visit the "After-Sales Guarantee" section to view detailed information such as the "Return and Exchange Policy," "Warranty Policy," and "Shipping Policy" to resolve common issues.
Self-Service Order Inquiry: Log in to the "My Orders" page on the official website to view order status and shipping information in real time without contacting customer service.
FAQ: The "FAQ" section in the "Help Center" section of the official website summarizes frequently asked questions and provides answers throughout the entire shopping process. We recommend prioritizing this section.
We firmly believe that quality service begins with effective communication. Regardless of your needs, ffvtmm.com and the Yiwu Yizhan Trading Co., Ltd. team will do their best to provide you with a satisfactory solution. Thank you for your understanding and support!