Information Description
ffvtmm.com Platform and Service Information
Dear Singaporean users:
Welcome to ffvtmm.com! To provide you with a comprehensive understanding of our platform's background, service capabilities, and core rights, Yiwu Yizhan Trading Co., Ltd. (hereinafter referred to as "we") hereby publishes this information statement to clearly disclose key information, safeguard your right to know and your shopping rights, and provide you with greater peace of mind and confidence when shopping on our platform.
I. Platform and Company Basic Information
1. Operating Platform
Platform Name: ffvtmm.com (Singapore Electrical Appliances Independent Website)
Platform Positioning: We specialize in providing high-quality electrical appliances to Singapore users, covering categories such as small appliances (such as rice cookers, coffee machines, and air fryers), smart appliances (such as smart desk lamps and robot vacuums), and electrical accessories (such as chargers and data cables). We are committed to improving your quality of life through cost-effective products and attentive service.
2. Operating Entity
Company Name: Yiwu Yizhan Trading Co., Ltd.
Legal Representative: Li Lei (responsible for overall platform operations and service supervision; urgent matters may be contacted directly)
Company Address: Room 205, Unit 1, Building 51, Xiajitang Village, Chengxi Subdistrict, Yiwu City, Zhejiang Province (Self-Declared)
Qualifications: The company has completed business registration and information disclosure in accordance with relevant Chinese laws and regulations. We possess legal qualifications for international trade and e-commerce operations. All electrical appliances sold to Singapore comply with import and export compliance requirements, ensuring the safety and authenticity of the products you receive.
II. Core Services and User Benefits
We understand the high expectations of Singaporeans for a high-quality shopping experience. Focusing on the three core elements of "convenience, value, and security," we offer the following exclusive services:
1. Logistics Benefit: Free Shipping Storewide
Effectiveness: All orders placed on ffvtmm.com, regardless of the value or quantity, enjoy free shipping throughout Singapore (including mainland Singapore and major islands).
Logistics: Products are shipped from our warehouse in Yiwu, Zhejiang Province (which also matches our company address) via international shipping to Singapore. Last-mile delivery is handled by our partnered local logistics provider. We cover all shipping costs, with no additional shipping fees. 2. After-Sales Benefits: Free Returns and Exchanges within 7 Days
Eligible Period: You can request a return or exchange within 7 days of receipt.
Eligible Conditions: You can apply if the product meets any of the following conditions:
The product has a quality issue (e.g., it does not function properly, is damaged, or has a malfunction; photo/video evidence is required);
The product you received does not match the order (e.g., the wrong model, color/specification deviation);
You are dissatisfied with the product's design or function (the product must be unused, with intact packaging and accessories to prevent resale).
Return Address: Room 205, Building 51, Unit 1, Xiajitang Village, Chengxi Street, Yiwu City, Zhejiang Province Returns/Exchanges (Self-Declaration) (Returns/Exchanges must be made through official channels and confirmed through the process before shipping).
Fees: For returns/Exchanges due to product quality issues, wrong shipment, or other reasons at our discretion, you will prepay the return shipping costs. Once we confirm receipt and approve the return, we will refund the shipping costs along with the product. For returns/Exchanges due to personal reasons, you will be responsible for the return shipping costs (but we will still cover the shipping costs to Singapore).
III. Contact and Communication Channels
If you have any questions during the shopping process (such as product inquiries, order inquiries, or after-sales service requests), please contact us through the following official channels and we will promptly respond to your questions:
1. Official Email (Preferred Channel)
Email Address: service@ffvtmm.com
Applications: Product inquiries, order status inquiries, returns and exchanges, feedback, and other general inquiries.
Response Time: Emails submitted between 9:00 AM and 6:00 PM on weekdays (Monday to Friday) will be responded to within one business day; emails submitted during holidays will be responded to within two business days after business hours resume. 2. Emergency Contact Number
Tel: 19272577124 (Legal Representative: Mr. Li Lei)
Applicable Scenarios: Emergency situations such as logistics anomalies (e.g., product delays, delivery status shown as received despite not having signed for it), damaged products (serious defects discovered upon signing for them), and urgent order changes.
Service Hours: Weekdays (Monday to Friday), 9:00 AM - 6:00 PM (We recommend emailing during non-business hours. We will return your call as soon as possible during business hours).
IV. Other Important Notes
Product Quality Assurance: All our electrical appliances are carefully screened and sourced from reputable suppliers to ensure they are authentic and meet Singapore safety standards (e.g., voltage adaptability, certification marks, etc.). If you have any questions about product quality, please contact customer service to obtain relevant quality certificates.
Information Update Notice: The service details in this information (e.g., shipping time and after-sales policy details) may change due to business adjustments. We will promptly update and announce updates in the "Platform Announcements" section of the ffvtmm.com homepage. We recommend that you check back regularly to stay updated with the latest service information.
Compliance Commitment: We strictly abide by the relevant laws and regulations of China and Singapore, including import and export trade regulations and consumer protection laws, to ensure that our platform operations and services are legal and compliant, and to safeguard your rights.
Thank you for choosing ffvtmm.com! We will always prioritize our customers, continuously optimize our products and services, and strive to be your reliable choice for purchasing electrical appliances in Singapore. If you have any questions about this information, please contact us through the official channels listed above. We will be happy to assist you!