Data security

ffvtmm.com Data Security Policy
Dear Singaporean users:
In the age of digital shopping, data security is crucial for enjoying convenient services. Yiwu Yizhan Trading Co., Ltd. (hereinafter referred to as "we"), the operator of ffvtmm.com (Singapore's independent electronic appliance website), understands the importance of your personal data security and privacy protection. This policy details how we collect, use, store, and protect your personal data, as well as your data-related rights, to ensure a safe and secure shopping environment, in compliance with applicable laws and regulations.

I. Scope and Purpose of Data Collection
We only collect personal data necessary to provide you with shopping services, ensure transaction security, and improve service quality. We will not collect excessive personal data or use it for irrelevant purposes. The specific scope and purpose of collection are as follows:
1. Registration and Account Data
Collected Information: Information you provide when registering an ffvtmm.com account, including but not limited to your name, email address (if you provide a personal email address other than service@ffvtmm.com), and mobile phone number (optional, but provided for account verification).
Purpose of Collection: Used for account creation, identity verification, login security, and to send you important information such as order notifications and service updates.
2. Order and Transaction Data
Collected Information: The delivery address (within Singapore) you provide when placing an order, contact number, payment-related information (such as payment account ID; we do not store sensitive payment information such as full bank card numbers), order item information, and order amount.
Purpose of Collection: Used for order processing (such as product shipment and logistics delivery), transaction settlement, transaction security, and subsequent after-sales service (such as returns, exchanges, and warranty repairs).​
3. Communication and Feedback Data

Collected Information: Information such as problem descriptions, product photos/videos, and order screenshots you provide when communicating with us via our official email (service@ffvtmm.com) or phone number (19272577124).

Purpose of Collection: To answer your questions, handle after-sales issues, and record communications for follow-up and service optimization.

4. Device and Access Data

Collected Information: Device type, browser version, IP address, access time, and pages viewed when you visit ffvtmm.com.

Purpose of Collection: To optimize website performance (e.g., adapt to different device interfaces), analyze user access habits to enhance the shopping experience, identify unusual access behavior (e.g., prevent malicious attacks), and ensure platform operational security.​
II. Data Usage Rules

We strictly adhere to the principles of "lawful, proper, and necessary" in the use of your personal data. Specific rules are as follows:

Scope of Use: Data will only be used within the scope of the collection purposes described in this policy. Your data will not be used for any other purpose without your consent (such as sending commercial advertisements to third parties, unless you actively authorize such use).

Internal Use: Only our internal staff responsible for order processing, customer service, and technical maintenance are permitted to access your data in the performance of their duties. Access to your data is subject to strict internal permissions management, and unauthorized use or disclosure is strictly prohibited.

Third-Party Sharing Restrictions: Your personal data will not be shared with any third party except in the following necessary circumstances:

To fulfill your order, we will provide your delivery address and contact number to our local logistics partner in Singapore (the logistics partner may use this data for delivery purposes only and not for other purposes).

To ensure transaction security, we will provide payment institutions with necessary transaction data (such as order amount and payment account ID).

In accordance with the laws and regulations of China or Singapore, we will provide data to relevant law enforcement agencies (provided that legal and compliant access certificates are provided).​
III. Data Security Measures

We have established a multi-layered data security system, encompassing technology, management, and processes, to protect your personal data from leakage, tampering, or loss:

Technical Protection Measures:

Encryption technology (such as SSL/TLS) is used to protect the data you transmit on the website (such as registration information and order information) to prevent theft during transmission.

Stored data is encrypted, and sensitive data (such as contact numbers) is stored in an encrypted format to reduce the risk of data leakage.

Firewalls and intrusion detection systems are deployed, and regular security vulnerability scans are conducted to protect the website from malicious attacks.

Management and Process Assurance:

We have established a strict data management system, clearly defined the data access rights of internal employees, and regularly conduct data security training to enhance employee security awareness.

We record the entire process of data collection, use, storage, and deletion to facilitate subsequent security audits and issue tracing.

If a data security incident (such as an accidental leak) occurs, we will immediately activate our emergency response mechanism, implement remedial measures, and promptly notify you and regulatory authorities in accordance with relevant laws and regulations. Data Storage and Retention: Your personal data is primarily stored on our secure servers in China, which comply with relevant data security standards. Data retention is based on the "minimum necessary" principle. Order data will be retained for one year (for regulatory compliance purposes) after the order is completed and the after-sales guarantee period (7-day return and exchange + 1-year warranty) has expired. It will then be anonymized or securely deleted. Other data (such as account data and communication data) will be securely deleted within 30 days after you cancel your account (unless required by law).

IV. User Data Rights

As a data subject, you have the following data-related rights, and we will provide you with convenient channels to exercise them:

Right to Query and Correct Data: You can log in to "My Account" on ffvtmm.com to access your account information and order data. If you discover any errors (such as incorrect delivery addresses), you can modify them yourself or contact us via our official email address (service@ffvtmm.com) to request corrections.

Right to Data Deletion and Account Cancellation: If you no longer use your ffvtmm.com account, you can email service@ffvtmm.com. If you request account cancellation and we approve your request, we will delete your personal data in accordance with this policy (except for data retained for compliance purposes).

Right to Refuse or Withdraw Authorization: If you do not wish to provide non-essential data (such as device access data), you can do so by adjusting your device settings. If you have previously authorized us to share your data with a third party, you may contact us at any time to withdraw your authorization.

Right to Complain: If you suspect your personal data is at risk or has been misused, you may submit a complaint via our official email (service@ffvtmm.com) or phone (19272577124, weekdays 9:00 AM - 6:00 PM). We will verify your complaint and provide feedback within three business days.

V. Policy Updates and Contact Information

Policy Updates: If this policy needs to be updated due to legal revisions, platform service adjustments, or data security technology upgrades, we will post the updated information in the "Legal Notice - Data Security Policy" section of the ffvtmm.com homepage. The updated policy will take effect from the date of posting. We recommend that you regularly check back to stay updated on the latest data security measures. Company Information and Inquiry Channels:

Operating Entity: Yiwu Yizhan Trading Co., Ltd. (Legal Representative: Li Lei; Company Address: Room 205, Unit 1, Building 51, Xiajitang Village, Chengxi Subdistrict, Yiwu City, Zhejiang Province (Self-Declared));

Inquiry Email: service@ffvtmm.com (Data security-related inquiries will be prioritized via email, with a response within one business day);

Emergency Contact: 19272577124 (Legal Representative: Mr. Li Lei, available weekdays from 9:00 AM to 6:00 PM, for urgent data security inquiries).

We prioritize your data security and privacy protection and safeguard your personal data through rigorous management and technical measures. Thank you for your trust in ffvtmm.com. If you have any questions about this Data Security Policy, please feel free to contact us and we will be happy to answer them!